You also can wait for the updates from Philips Hue, they can solve this issue quickly as a lot of users will have the same issue. This is another one youve probably already guessed the solution for. Equally both the new app and the Hue Sync Box have some connectivity issues to wrangle. A: Answer. While these are quicker to fix than the issues with the app, they can also be harder to diagnose. Continue with Recommended Cookies. So you should consider a couple of things like your WiFi connection. Learn more about brightness. Is your Hue Bridge connected and added to the Hue app? If managing two apps and your devices sounds like a little much, the Hue Sync Box handles this light show for you and allows you to connect all of your HDMI devices to a central hub. Create an Entertainment area in the original Hue app to sync up to 10 color-capable Philips Hue lights with the content on your TV . I was redirected to the regular Philips Hue app for this, however my light is not being displayed and I cannot proceed configuration. Four HDMI inputs allow you to connect your media devices to your Hue setup, resulting in a fast, seamless display of colorful smart light that responds to and reflects the content you watch or listen to. If the new update is crashing your app or causing it to lose its sync all the time, just uninstall and reinstall the previous version. Instead, try to connect the system to the primary WiFi router or change the WiFi channel within the router's admin console. Hue Sync app shows no signal detected I have a Roku HDMI to input #1 of the Sync Box, and the HDMI out to the TV. I don't seem to have Dolby Atmos though in Netflix? My TV will recognize dolby vision if apple TV is connected directly to it, but when I connect it to a hue sync box that is connected to my LG TV the do;by vision shows as active on the apple tv, but my LG TV doesn't show as active HDR is being recognized though Has anyone have the same issue? There seems to be an issue of integration with apple TV or a problem on device. He has therefore loved seeing smart homes hit the mainstream. Other work around is dump appletv and go nvidia shield tv it doesnt sync proper colors with Dolby vision but it puts up some color but it overall works smoother with sync box and you can turn Dolby vision on and off easily, Sep 26, 2020 8:22 AM in response to ShYnNoK. International customers can shop on and have orders shipped to any U.S. address or U.S. store. I have to turn the damn thing on 3 to 4 times for it to recognize my tv ir xbox. Hue Sync release notes LG OLED G1 65" EVO | Hue Play gradient lightstrip | Sony STR-DN1080 (5.2.2 Atmos) | Onkyo SKSHT588 speakers | Panasonic DP-UB820 | Apple TV 4K 2021 | NVIDIA Shield Pro 2020 | PS5 | NAS Synology DS218play | Hyperoptic 1Gb fibre broadband cecemf Active Member Oct 31, 2021 #532 ShinyWarHorse said: Philips Hue Sync is a newer product from Philips Hue. The box has most of its connectivity problems centered around either how it physically connects into your system or how youve got your Wi-Fi set up. User profile for user: From both Apple TV to Hue Sync and Hue Sync to TV *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz) 2- Connecting directly to TV without using Hue Sync Box. If your issue doesnt get fixed in the coming updates, or you dont want to wait, you can always go back to a previous version. Can we ask, have you tried any other configurations? If you want to enjoy an immersive home lighting ambiance, you should definitely consider the Hue Sync system from Philips. There is a power socket on the back, an HDMI output, a microUSB port, and four HDMI inputs. This update also brings support for HDR content, including Dolby Vision and HDR10+ content. Equipped with four HDMI inputs, this unit reads the signal from connected HDMI devices like gaming consoles, set-top boxes, or Blu-ray players, syn Website copyrighted Smart Home Winner 2021-2023. If you refresh the page, you will see an extra page enabled for the JowiHue plugin, Hue Sync box. The Hue Sync Box comes with 4 HDMI ports that allow you to directly connect all media devices, such as: Both systems are pretty solid and offer a decent level of plug n play intuitiveness. Philips Hue is expanding their smart devices into new products that seek to give users a more immersive, and smarter, home lighting experience. These are the main things under this set up: *Dolby Vision Enhanced Compability turned on (Hue Box)? Ive fixed it. I have listed six methods for your issues. In the case of WiFi, make sure that the signal reaching them is Good to Excellent to avoid problems in connection. Sonos Arc / Hue Sync Box / Apple TV4K / Samsung Q7DR and Dolby Atmos I have my devices connected as follows: Apple TV> Hue Sync (port 4)> Samsung TV (HDMI port 1 with Input Signal plus turned . This lets users connect monitors, TVs, gaming systems, and streaming devices to a central hub. Hello just here to say you are my favorite person as this has fixed my issue too!! All this fix does is force the Philips Hue app to repopulate its own data files. You can uninstall the current version and reinstall the previous version if the Hue sync app on windows constantly disconnecting from the Hue bridge. However, it just supports 60Hz inputs currently. Now you can try to downgrade back to the previous version. The Hue Sync Box features Hue connectivity and four HDMI ports on the back of the device. Can Philips Hue Control Other Bulbs or Normal Lights. Yes I've tried everything you mentioned on your comment. Select your Wi-Fi network and tap Connect. Yes, but it only recognizes when it is HDR. Hue uses these connections to create their "surround lighting" experience. all my movies 4k Hdr atmos are running through shield tv into Denon avr, ps4 into Denon, using the hdmi out 2 into sync box, nothing from sync box to tv. The app will immediately begin searching for a Hue sync box. Heres a quick look at each of the components of the system: The Hue Sync app is available for users on PC, Mac, and smartphones, although the smartphone app is built to connect your smartphone to the Hue Sync Box. How to set up Philips Hue Play HDMI Sync Box - YouTube Get step-by-step instructions on setting up the Philips Hue Play HDMI Sync Box. However for some users, they don't understand the charm in a practical moving watching experience. The cable box should run thru the receiver. Your email address will not be published. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Everything switching and working as it should, and the box is syncing instantaneously soon as I click start on the app. You also can turn off the 5ghz network to see if it works. Aug 20, 2020 9:53 PM in response to i_rina. But you will still have some connection issues. See all the updates weve made to the Hue sync box to improve the surround lighting experience. Luckily, there's an easy way to fix this. It was the only thing that worked for me after hours of trying. Dont use the AP, just connect your Hue Sync Box to the WiFi router directly to see if it works. 2018-2023 Signify Holding. It gives the info to apple tv, which is saying that my tv is capable even with dolby vision on 50hz, 60hz. All rights reserved. Sync your on-screen TV content. You do not have to change the optical cable. I decided to record the issues on video, and what you see here are all within one day.I tried troubleshooting by:- Removing and reconnecting all HDMI cables from the Sync Box and all my devices (Apple TV, Chromecast, and PS4 Pro)- Making sure the HDMI cables aren't strained or twisted too much by the source- Upgrading HDMI cables between my devices to the Sync Box to AmazonBasics High-Speed 6 ft ones#philips #hue #syncbox #hdmi Some smart home enthusiasts find the reactive lighting to be a bit distracting while gaming or watching a movie while others are here for the new, immersive smart experience. Some users report problems with how the Hue Sync box connects to HDMI and Wi-Fi. The Hue Sync Box appears to have a trickier set of problems. This folder will have sub-folders for each application. It really adds to the experience and may reduce your eye fatigue. My xbox and cabke box are connected but when i turn it on i get the weak no signal message. . Many users tell me that their app would be lost connectivity once per hour. The fix for this one is surprisingly easy. After connecting everything correctly and even detecting the Philips Hue Bridge properly, I'm prompted to create an "entertainment space/room". For a better experience, please enable JavaScript in your browser before proceeding. Philips Hue Verified account @tweethue. To open the AppData folder (Users\[your username]\AppData\) on window 10, 8 & 7: The Homes internet network (not ZigBee) will be used for your Mac and PC to connect to your Hue Bridge on the Hue Sync app. Connectivity Issues With the New Hue Sync Products, One Final Check: Ensure Your PC/Mac Has A Good Internet Connection, Trouble Keeping the Hue Sync Box Connected,, Philips Hue HDMI Sync box (, Having A Dedicated Wi-Fi Network For Your Smart Home Tech. There can also be a folder located at: /Users//Library/Application Support/ that can be causing the disconnect error. I've also tried to reset my apple tv, reset my Hue Sync Box, change internet set up, update my TV firmware and no success. User profile for user: You also need to install the new Sync app on your PC or Mac. Here are a few of the most common issues with the Hue Sync app. With the app installed, it will sample your video and music content and create a corresponding and immersive lighting display to match your content. Connectivity is what makes smart tech work, and it needs to be reliable in order for the smart part of things to live up to its name. What is the problem? It works by analyzing whats on screen and adjusting the Philips Hue bulbs accordingly. Theres another problem that has to do with how you set up your Hue Sync Box. I've got the Philips hue sync box and had an issue with 'not receiving a signal' with my Firestick. You can easily solve that by placing the Wifi router closer to the system or using an ethernet cable because wired connections have better latency than wireless connections. When that happens, the Hue Sync connection becomes impaired, which prevents the lights from functioning properly or even working at all. Thanks and good question. Find the Hue Sync app folder and delete a data folder called the cache, or a folder located at: /Users//Library/Application Support/ If I rebooted the Sync box the signal would be detected for 20 seconds or so before dropping off. My Hue Play HDMI Sync Box just won't work it says, 'signal not detected' on inputs with devices not 'no HDMI input detected" so I get nothing. Lets Find Out! I am using a DisplayPort to HDMI cable. Connectivity Issue with Hue Bridge and Hue Sync. By deleting the apps data, you can let the Philips Hue app regenerate its own data files. Thats a few common problems for the Hue Sync app, but what about the Hue Sync Box? Now you can try to downgrade back to the previous version. You can install this app on your device. Solution: Connect the Hue Sync Box to a Less Cluttered Singal The easiest solution to this problem is to reduce the congestion in the WiFi signal, which is usually common among 2.4 GHz connections and access points. Rollback the version of the Hue Sync App. Losing Signal While Using Secondary HDMI Ports. This is a key point even though many of Philips Hues devices use ZigBee and not WiFI, the Hue Sync Box itself actually uses Wi-Fi to speak to your Hue Bridge (via your internet router, that is). The Hue Sync app is a relatively new product and like most new tech comes with its own host of problems. Yes but lights won't sync, *Connected to port 2 or 4 on phillips Hue? omissions and conduct of any third parties in connection with or related to your use of the site. Some people tell me that their app often starts disconnecting randomly from their Hue bridge if Philips pushes new updates for either the Hue Sync app or the Hue bridge. This method has helped many people solve connection issues. To start the conversation again, simply Hello, I am James Beetie and I am a bit of a self-confessed nerd! "@adamrzanek Thanks for letting us know, are you trying to get the Apple TV to wake up the Sync Box or the Sync Box to Wake up the Apple TV? Press question mark to learn the rest of the keyboard shortcuts. The Hue Sync app is a way for Philips Hue smart lighting users to get a little more out of their systems. Any help appreciated.Seems to drop the connection every twenty minutes or so. I cant think of any big issues. No, but lights will sync, *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz) Apple TV ALSO IDENTIFIES FREQUENCIES FOR DOLBY VISION ABOVE 30HZ, that my Tv doesn't support (40hz, 50hz, 60hz). I've tried to contact Apple Support with no sucess, also Dolby Vision doesn't have a customer support for this. You also can keep the old installer files like Hue Sync Apps on your computer. But you can rollback the version if you dont want to wait. Everything that happens on scenario 1 happens here. Smart Home Point 2019-2023. Sync your smart lights to your on-screen TV content with the Philips Hue Play HDMI Sync Box. Vodafone TG3442DE), Now allows for HDR10+ content when the Hue sync boxs HDMI cable is on the second output of an AV receiver, Further increased the reliability of communication to the Hue Bridge, Improved the Hue sync boxs ability to detect black bars on screen, enhancing generated light scripts, Introduced native support for Harmony remotes, Introduced a Wi-Fi status screen in the Hue Sync mobile app, Changed the default Hue sync box name to Sync Box, Changed the LED indicators behavior while lights are dimmed, In cases of multiple Wi-Fi access points, the Hue sync box will now connect to the strongest access point, Added support for the Play gradient lightstrip, Added support for Dolby Vision and HDR10+ content, Added support for voice control with Amazon Alexa, the Google Assistant, and Siri Shortcuts, Added support for infrared (IR) remote controls, Updated Hue Bridge discovery for certain networks, Improved light experience for multiple lights around the TV screen, Improved light experience for Music mode for music playing on low volume, Improved compatibility with several routers (e.g. You can also just wait it out. 2- Connecting directly to TV without using Hue Sync Box. To solve the problem, consider removing and reinstalling the same version again. No issues so far, but this setup doesn't allow you to use the music sync feature, I dont think. Press and hold the power button on the Hue sync box. By switching between HDMI devices and turn the sync on or off, you can get the atmosphere setting just right for your at-home dance party, gaming tournament, or cinema night. Apple TV 4K, All Rights Reserved. Help! If your Hue Sync hue has been updated, your bridge would disconnect for a moment and reconnects again, it would happen to you several times a day. You may have an access point or two within your home if you like to use smart home devices. Hopefully with working files this time around! It has a power port (and an included power supply) along with four HDMI ports that are designed to accommodate . Optional: Pair a TV remote to the Hue sync box. So, it would seem I'm the only one having this issue. They both sample video and audio output to your monitor and have your Hue lights react accordingly. Does anyone use an Apple TV 4k and is it working? I got the same issue. Additionally, it may be worth contacting Philips Hue Support. Let me give you the three possible scenarios that I can test: 1- The issue is that apple TV recognizes dolby vision only when the option on the Hue Sync app under advanced settings "Dolby Vision Enhanced Compatibility" is off. 3. You are using an out of date browser. If your Sync Box is connected to a third device then connects to your monitor or TV, then your Hue Sync Box may be lost connection or signal. Few companies will be willing to gamble on new products, especially for technical products, which means that many unpredictable problems will occur. Simply connect the Hue Sync Box directly to your Wi-Fi router, and leave the AP for lower-priority devices or devices that can take the less stable connection. You also can wait for the updates from Philips Hue, they can solve this issue quickly as a lot of users will have the same issue. It can be for all of your Hue devices. Some users report problems with how the Hue Sync box connects to HDMI and Wi-Fi. Save my name, email, and website in this browser for the next time I comment. Voir les dtails, Clientes internacionales pueden comparer en y enviar sus pedidos a cualquier domicilio o tienda en EE. However, the Hue Sync Box really needs that reliable connection. These are relatively new Hue products and still have to go through their growing pains. Apps are complicated pieces of software. I am using it daily here and like it a lot. Look for in Library>Application>Support, then delete that folder as well. Luckily, Philips is a reputable manufacturer, and the Hue Sync system rarely encounters connection issues. The lights will only work when the content is 4k HD or HDR. Surprisingly, some users also reported connection issues when they use the secondary HDMI port or indirect connections to their media systems. Users have reported that connecting the Hue Sync Box through an AP has caused them plenty of trouble. If it persists, you have two options to consider: If youve downgraded to an older version that used to work back in the day but it doesnt seem to work anymore, the problem is most likely caused by corruption in the cache or the temporary files associated with your device. There are applications that claim to work on Smart TV's with this box however they do not work . With each update, new release notes are published so that you can keep track. Apple TV 4K only sends the standard 4K, in setup 4K dolby vision isnt an option. Hue Sync is split into 2 products including the Hue Sync App and the Philips Hue Sync box. The Philips Hue Play HDMI Sync Box can let you create an entertainment setup that wows by syncing your Philips Hue lights to connect to the rest of your smart devices such as TV, gaming systems, and streaming devices. I had a similar issue when I first got my Hue sync a month ago, I have 3 devices connected to the sync box, all would show no signal in the app. You can use them together or separately. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. Save my name, email, and website in this browser for the next time I comment. I have a Roku HDMI to input #1 of the Sync Box, and the HDMI out to the TV. Philips Hue seems to correct sync issues for the majority of users pretty quickly, but the specifics of every system come into play. Enter the password for your Wi-Fi network when prompted. The Philips Hue app is the most comprehensive way to control, organize, and customize your Philips Hue lights and accessories. Obviously the lights won't sync because the hue sync is not connected. After doing that, heres how to do that on the three devices: Now that you have a better idea about the common issues with the software app, heres a quick look at some of the issues you might face when you connect to the physical box instead. Then the out/tv from the Sync box runs to the tv. New technology and new devices will always have some problems for many users. Joseph_S. Smart Plugs and Your Home: Is Radiation a Silent Threat? Lets check them out: If youre using the Hue Sync app on your computer, whether its PC or Mac, itll communicate with the Hue Bridge directly through your house internet network, which can be through Wifi or an ethernet cable: In other words, the app doesnt require ZigBee to connect as other Philips devices do. So, whats causing users to report connection issue after connection issue? This is more likely to happen if you connect the box too far from the WiFi router or through an access point. Not only that, but itll also walk you through the steps needed to resolve and fix them easily. I have these issues as well. I found that many users have connection issues with their Hue Bridge. Ill most likely go ahead and get one, I guess I could always return if it doesnt meet my expectations. I personally think that how the app stores data during updates cause the Hue Sync app connection problems. While Amazon is busy branching out into the world of smart lighting, Philips Hue is heading into the rest of the smart home market. I run my Xbox One X through the the play sync box and it supports. I've tried to use Dolby Vision 30hz, 24hz and 25hz and they won't work when the "Dolby Enhanced Compability" feature on Hue Sync App is active. Reddit and its partners use cookies and similar technologies to provide you with a better experience. What if rolling back the upgrade doesnt do the trick? I have a WiFi access point in my garage without issue, but some devices struggle with access points for some reason. Or want to be part of a movie? If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. tvOS 13, Aug 16, 2020 11:27 AM in response to ShYnNoK. For some problems, it is difficult for you to find solutions online. 5. Turn off Dolby vision when using sync box works. I thought only ports 2 and 4 were confirmed as having the greater bandwidth? Connect the Hue sync box to power and your TV. 5. For that reason, you should always make sure that the WiFi signal reaching the system is strong. Connect it to your TV and HDMI-connected devices to. The only thing to be careful of is if you have multiple routers in your house you will probably need to ensure that both Hue devices connect to the same router. By adding the element of synchronized lights to your movie-watching, gaming, and music-listening experiences, the free app will offer a new level of immersion when you enjoy your entertainment. The Philips Hue Play HDMI Sync Box is an enjoyable way to add interactive lights to your setup, with your box taking an input HDMI signal and synchronizing light colour to it. I mostly stuck to movies when I just had the play bars and a normal strip, but with the gradient strip I use it for TV more often too now. One thing you need to know about the Hue Sync Box is that its issues are quite easier to fix than the app. This means that if your home has various Wi-Fi issues, your Hue Sync experience may also have Wi-Fi issues and not work as expected. If youve never heard of the Philips Hue Sync, let me give you a brief introduction. So you can reinstall your previous version and uninstall your current version easily. All you need to do is delete inside the files in the Hue Sync app folder, and youre good to go. Do Smart Plugs Catch Fire? The Philips Hue Sync Box is a great way to make your TV content more immersive if you pair it with your existing Philips Hue lights or the Philips Hue Gradient Lightstrip. New Updates Causes Connection Errors or Timeouts, Solution: Reinstall Previous Working Version, Solution: Remove the Cache Stored on the App, 1. 2. Am I really this stupid I plug all my stuff into the box and all I get is 'no signal detected'. It works like this: First you need to have Hue lighting and a Hue bridge setup in your home. Apple may provide or recommend responses as a possible solution based on the information Few companies will be willing to gamble on new products, especially for technical products, which means that many unpredictable problems will occur. I'm using AmazonBasics High-Speed HDMI Cable, 6 Feet, 2-Pack - 2: I was still having issues with the PS4, and fixed that by turning off HDCP in PS4 settings (another solution from @tweethue!). Or experience the music that you are listening to transports you to a different universe? I plugged the Hue Sync Box into the second HDMI out on my AV receiver. Is it possible to output Dolby Atmos and Dolby Vision? The gradient strip is definitely a big improvement over using just the light bars. The Hue Sync app has connection issues that seem to revolve around how the app stores data during updates. Your smartphones, iPads, laptops, and laptops can use with a connection that blinks out sometimes. Lets hop in! But despite how solid the system is, you might run into some connection issues while using the system, whether its on the app or the physical box connected to your TV. If you have used theHue Sync App, you may have some common issues with it. Enter the password for your Wi-Fi network when prompted. While they both can work together, you dont need one to run the other. This wont harm your app or connected devices. Seems like after the last box update nothing is working it's been a while now. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. By connecting to the Philips Hue Sync mobile app, so you can adjust the mode, brightness, and intensity of the light sync to create an atmosphere for your entertainment experience.
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